The Lyric Best Practice module, for Phonak, takes the learner step by step through their role as appointment manager and the process of fitting a customer with a Lyric hearing aid.
Easy to use and highly interactive, the course positions the learner as both the receptionist and appointment manager.
The learner interacts with a customer character throughout the scenario, practising key skills as they go along. Such as customer service and the more technical side of the role.
The course prepares the learner for the types of situations that they are highly likely to encounter in real life.