Barclaycard needed a revised digital and classroom based induction programme for their offshore specialist fraud agents. The existing programme was six weeks face to face classroom training, which was reduced to less than three weeks. We worked together to create a blended approach with 18 bespoke digital learning modules including animations and campaign materials. Shortly after launching the programme, one of the new agents was able to spot the signs of a fraudster less than three weeks into their role, based on the material produced in the elearning.
